As animal care professionals, we’re no strangers to adjusting our methods or strategies to the one that allows us to work most effectively with the animal. But when it comes to communicating with clients, many of us are significantly less prepared to navigate those hurdles. This presentation will include discussions around which types of conflicts or obstacles we may be likely to face with pet owners, and strategies for working through or around those obstacles in an effective and compassionate manner.
Navigating Difficult Conversations: Client Communication With Compassion and Efficacy
2:00 pm PT
Christopher Pachel, DVM, DACVB, CABC received his veterinary degree from the University of MN in 2002 and became board certified by the American College of Veterinary Behaviorists in 2010. He has operated both house-call and office-based behavior practices and is currently the owner and lead clinician at the Animal Behavior Clinic in Portland, OR. Dr. Pachel lectures regularly throughout the US as well as internationally, teaches courses at multiple veterinary schools in the US, and has authored several articles and book chapters on topics such as Intercat aggression and Pet selection for animal assisted therapy. He is a sought-after expert witness for legal cases involving animal behavior, and is also a Vice-president of Veterinary Behavior on the executive leadership team for Instinct Dog Behavior and Training.