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Using Virtual Consults to Maintain Income and Client Progress Amid COVID-19

May 23

12:00 pm PT


Behavior consulting professionals are nothing if not adaptable, which is a skill that is critical now more than ever. In the face of social distancing and self-quarantine, it can feel like our businesses are crumbling through our fingers while client progress has come to a screeching halt. But fear not! Adding virtual consults to your services is one way to stay afloat during these uncertain times while offering a lower fee service to clients struggling with reduced income. Meet with new clients to establish safety and management protocols and keep things stable until you are able to meet in person. Keep existing clients on track or at least prevent regression with maintenance sessions. Expand your geographic reach to areas where there are no consultants with your skill set, or perhaps no consultants at all. In this session, learn logistics of offering virtual behavior consultations, review a variety of formats, and discover some tips and tricks to get your virtual sessions up and running.

Presented By:

Katenna Jones, ScM, ACAAB, CCBC, CDBC, CPDT-KA

Katenna Jones accidentally discovered her career as a volunteer dog walker in the late nineties before earning her Master’s from Brown University. There she studied animal behavior, learning and cognition and is now an Associate Certified Applied Animal Behaviorist, Certified Cat and Dog Behavior Consultant, Certified Pet Dog Trainer, and a Fear Free Trainer. Katenna previously worked for American Humane Association as well as the Association of Professional Dog Trainers, but now provides cat and dog behavior consultations through her business, Jones Animal Behavior. Katenna’s current passion is education and she truly loves speaking locally, internationally, and online. She contributes regularly to various media outlets and also authored Fetching the Perfect Dog Trainer. Katenna shares her RI home with one husband, a very old dog, a very old cat, five chickens, and several thousand bees.