We’ve got answers!

How It All Works | Discounts & Scholarships | Tech Problems

How it all works…

How long do I have to submit CEUs from the conference?

You can submit CEUs up to 3 years following the conference.

I registered - now what happens?

You will receive an email confirmation shortly.  

Then, about one week before the event, you will receive an email with additional information about the event.

The night before the event you will receive another email with details for logging on and you will receive additional emails with the presentation links to the day’s presentations each morning.

Emails will come from – please add this to your address book to ensure our emails come through!

How do I get access to the live presentations?

Option 1: Check your email! We will email everyone who registered for the conference the links to that day’s presentations (we’ll email Saturday’s links on Saturday, Sunday’s links on Sunday, etc.).

Option 2: Log into your FDSA account. All the links will be available in the conference classroom found there!

If you are new to FDSA, you can log in and then click on The Lemonade Conference button from your dashboard. (Please note this button will only exist during the live conference.)

Could a lecture sell out?

While unlikely, it could happen that a specific lecture fills to capacity.  In that case, you could wait and try again in a few minutes; if anyone has left then you would be able to take their spot. While this would be an unusual event, we want you to know that it is a possibility. Remember that you’ll have access to the presentation recordings in your library, so you’re also welcome to go watch along from there.

However, in order to submit questions for Q&A you would need to join the live session in the conference platform. 

What time is the event?

Presentations will take place from 7 a.m. PT to 7 p.m. PT.  The easiest way to determine what that means in your time zone is to ask Google, “What time is it right now in San Francisco?”  You can see a schedule of events on the website to help you decide when you’ll want to be sitting in front of your computer, front and center!

What time are the presentations?

All presentations are scheduled in the Pacific Time Zone – make sure you convert to your local time so you don’t miss anything!

Will closed captioning be available?

Yes! But…

Our live streaming platform does not support closed captioning.

However, we believe accessibility is important; so the captioned presentation recordings will be available in your FDSA account library and we will release those videos in advance of each live session. Anyone who would like to take advantage of the closed captioning may do so in their library, and then join the live session for Q&A (however, since the platform does not offer a CC option, live Q&A will not be captioned).

What if I want to ask questions after the presentation is over?

Unfortunately, being able to ask questions requires that you attend the live presentation.

How do I get CEUs? What organizations are offering CEUs to this conference?

The conference has been submitted for CEUs from IAABC, KPA, and CCPDT.

Please see the CEU page for details.

What is your refund policy?

We are not providing any full or partial refunds.

But about those refunds…

We’ve done everything possible to bring this conference to our community at rock bottom prices yet with the highest level of educators and services in our field. Refunds require extra staff time, banking fees, and create instability in our budgeting. So if you buy a ticket, thank you! You’ll be helping others as well as yourself.

I am not an FDSA student. How do I make an FDSA account to register for the conference?

When you register for the conference an account will automatically be created for you, if you don’t have one. After you register you will receive an email giving you a log in and a password. If you do NOT receive an email after you register, send a message to

I’m an IAABC member. Will I still be getting a Fenzi account?

Yes, you will! That means you’ll have access to the recorded presentations from two accounts: your Fenzi account and from within your IAABC user account. 

I am not an IAABC member. Am I eligible to join?

Yes! We welcome all professionals of every level in the animal behavior and training field, as well as veterinarians, shelter workers, working animal handlers and breeders, groomers, and everyone with a strong interest in behavior. You do not need to be certified to join. 

I am neither an IAABC nor an FDSA student. Can I register?

Absolutely! We’re all about education and we’re thrilled to have you.  Go ahead and register!

Are the presentations recorded?

Yes!  The presentations are recorded (along with the Q&A) and will be placed in your library for a year (possibly longer, if you are an IAABC member or ongoing FDSA student).

Where are the presentations found after the event?

All students will have an FDSA course library created for them.

To find your library:

  1. Log in to your account (purple button in the upper right-hand corner). 
  2. Select “Course Library” from the options. Your library will remain active for one year. If you want your library to remain active after this time you can purchase additional workshops or classes with FDSA and that will renew your library for another year from the date of purchase.

IAABC members will also have access to the presentation recordings in their IAABC user accounts. These will only be available to those who purchased a ticket to the Lemonade Conference and will not be part of the IAABC general video education library.

How long will I have access to the recordings in the library?

A minimum of one year.

Can I purchase the recordings after the conference is over?

No. The conference must be purchased before registration ends. 

Why not just make the conference recordings available for purchase afterward?

In order to allow for sale of individual presentation recordings after the conference we would need to provide royalties to the presenters. That would mean splitting up each purchase by over 50 instructors, which would overload our accounting processes at this time, so it isn’t an option for us. We wish it was simpler, but we’re doing what we can!

You have until February 13, 2022 to register for the conference which will provide you access, for at least a year, to the recorded presentations in your FDSA course library. Thank you!

Who do I contact if I need help with something that is not found here?

At the bottom of this page is the option to send us a message. Please scroll down and submit the form. Someone will get back to you as quickly as possible!

Alternatively, you can send an email directly to:

Discounts & Scholarships

Times are tough and I am struggling to pay my bills right now. Do you have any scholarships available?

We know the world is a crazy place right now and we want to be part of the solution.  If you’re struggling, you can request a scholarship here. The deadline for scholarship applications is February 4, 2022 to allow for processing time.

Do you have group discounts?

No — we do not have this option at this time.

Can I purchase a ticket and share it?

No — we’ve worked hard to make the conference as affordable as possible, so we ask that each person registers individually.

This is especially important if any one member will be looking to use the conference for CEU purposes as those are tied to individual accounts and cannot be shared.

However, we are offering scholarships again this year and encourage members to apply if they are facing financial hardship.

How do I apply my discount/scholarship?

While completing the signup form, please enter the code for your discount or scholarship in the “Coupon” field. It will be at the bottom, before you select the payment method.

Important: you need to either hit “Return” or click outside the box for the code to register.

You should see a spinning icon next to the “Subscribe” button and the price of the registration reduced by the amount of your discount in the “Total charge” field above. If you do not see the price go down, check that you have entered the code correctly (if you copied and pasted the code, make sure there are no extra spaces before and after).

Proceed with payment once the discount has been applied. If you do not see the discounted price in the “Total charge” field, do not proceed to the payment page- you cannot apply the coupon after this step. If you pay without the discount properly applied, we will have to process a refund for you.

If you have any problems with the coupon or registration, please contact us at:

I am an IAABC member. Do I get a discount? How do I get it?

Absolutely!  IAABC members will receive a $30 discount — just choose the IAABC member option when choosing your ticket type on the website.

Do you have shelter/rescue discounts?

If you work for or are affiliated with a shelter or rescue and are experiencing financial hardship, you may apply for a scholarship — however we do not offer a shelter/rescue specific discount otherwise.

I’d like to donate to your scholarship fund. Is that a possibility?

We LOVE that attitude! You can send your donation in via the IAABC website by clicking here. Thank you very much!

Tech Problems

I’m not sure my internet is sufficient. Is there a way to test this in advance?

There is not a way to test it in advance, however live streaming events take a good deal of bandwidth. If you wish to watch the presentations live then you will need high-speed internet.  If you still wish to participate but your internet is not sufficient for live streaming but is sufficient for video services such as Youtube or Vimeo, you’ll be able to watch the recordings from your library. 

It is also the case that due to heavy use of the internet during the COVID-19 virus crisis, the quality of your service has likely been impacted and may be less reliable than you have experienced in the past. If your internet is not good enough to watch some or all of the presentations in real time, please remember you will have access to all of the recordings in your library.

What if my internet goes out or is poor quality?

You will be able to watch the presentations in your library once your internet has been restored. It is important to recognize that we cannot control the quality of your internet at any given time, and it could come to pass that you are unable to watch all or some of the events live.  

It is also the case that due to heavy use of the internet during the COVID-19 virus crisis, the quality of your service has likely been impacted and may be less reliable than you have experienced in the past. If your internet is not good enough to watch some or all of the presentations in real time, please remember that you’ll have access to all of the recordings in your library.

Are there any concerns about connectivity /internet reliability?

The current global situation is putting a huge demand on internet connectivity. Any of the following circumstances might take place at any time during the Lemonade Conference:

A presenter is unable to get on and connect.

An attendee cannot get on and connect.

A presentation is interrupted or is unable to be completed.

A Q&A session is interrupted or is unable to be completed.

The entire webinar network goes down.

While we are taking all precautions to avoid internet challenges, we cannot control every possibility that could interrupt your experience. In all cases the presentations will be available in recorded form in your Fenzi or IAABC accounts so you will still be able to watch at a later time. While we deeply regret possible challenges, no refunds will be issued should they occur.

I’m having trouble accessing or hearing the presentations. What should I do?!

Close your browser and try again. Whenever possible watch on a computer connected to the internet rather than a cell phone.  

If you hear an echo, ensure you have not accidentally opened the browser in multiple windows.  

Still no go?  Try a different browser (after closing the first one!). Wear headphones- this can help quite a bit if your connection is weak making the audio hard to hear. 

Watch the presentation in your library and then rejoin the webinar room for Q&A. 

Plug directly into your modem if at all possible. Wifi strength can’t match direct mode-to-computer strength.

I was unable to participate because I couldn’t get the webinar software to work! Can I get a refund?

No, we are not providing refunds. Keep in mind you will be able to watch presentations from your library. 

What if there are technical glitches on your side?

The FDSA team has been using this webinar software for two years with relatively few issues, however, it could happen that an unforeseen issue could cause a presenter to lose live access. While that would not affect the presentation (since the presentations have been pre-recorded and uploaded to the webinar software to ensure that the presentations will proceed even if the presenter runs into internet trouble on their side), it could affect the presenter’s ability to answer student questions. We ask you to accept that on occasion, an event beyond our control is a possibility and that no compensation will be offered.

Answer not found here?

Not a problem. Fill out the form below and we’ll get back to you with the answer!

Please give us a short description of the problem