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How It All Works | Discounts & Scholarships | Tech Problems

How it all works…

What's the difference between what's being offered now and before things sold out?

Here’s the deal. Our tech company got queasy about our agreement. When we asked what they could manage (before we started the process), they thought they could handle a large webinar with several rooms but because of COVID and what is happening, they cannot guarantee a stable connection with a larger group at this time. We can have several rooms (yay!) but not huge groups (boo!) So we negotiated as much as their tech felt they could safely handle and we closed enrollment. That means that technically, the conference is now sold out.

At our current numbers, students who purchased before the conference sold out should be able to see their first choice presentations the vast majority of the time in the webinar software.

However, in true Lemonade fashion, IAABC and FDSA are working to make it even better! Some is still under construction, but….big news….

We have re-opened the ability to purchase the actual presentations (“Conference Recordings”) at the Early bird price until May 15th. People who purchase now are purchasing the presentation recordings, to be released simultaneously with their live counterpart presentations. That means that people who purchase now can watch the presentations from their library in “real time” but not in the webinar software. They will not be able to able to ask questions, but they will have the presentations in their library the same as those who purchased earlier.

To watch the presentations they will need to log into their FDSA Account and go to the conference — and choose the presentation they would like to watch. Each presentation will become available based on the conference schedule.

We’re seriously excited about this event and look forward to providing more updates as we come closer to the actual event!

I registered - now what happens?

You will receive an email confirmation.  

About one week before the event you will receive a confirmation email and information about the event.

If you purchased before the original conference sold out, then the night before the event you will receive another email with details for logging on and will get additional emails with the presentation links to the day’s presentations each morning.

If you purchased the Conference Recordings after the original conference sold out, you’ll get additional details via email about accessing the recordings the night before the event. 

Emails will come from allthethings@fenziacademy.com – please add this to your address book to ensure our emails come through!

How do I get access to the live presentation?

If you purchased tickets to the live conference before it sold out, then you have two options for accessing the live presentations:

Option 1: Check your email! We will email everyone who registered for the conference with the links to that day’s presentations (so we’ll email out Saturday’s links on Saturday, Sunday’s links on Sunday, etc).

Option 2: Log into your FDSA account. All the links will be available in the conference classroom found there!

If you purchased the Conference Recordings, after the original conference sold out, then the recordings will appear in your library according to the schedule on the conference scheduling page. To access them you will log into your FDSA account, and click on the link for the session you wish to watch. You’ll be able to watch it from right there in your FDSA account! 

If you are new to FDSA, you can log in and then click on The Lemonade Conference button from your dashboard. (Please note this button will only exist during the live conference.)

Could a lecture sell out?

While unlikely, it could happen that a specific lecture fills to capacity.  In that case, you could wait and try again in a few minutes; if anyone has left then you would be able to take their spot.  While this would be an unusual event, we want you to know that it is a possibility. Remember that you’ll have access to the presentation recordings in your library, so you’re also welcome to go watch along from there.

However, in order to submit questions for Q&A you would need to join the live session in the conference platform. 

What time is the event?

Presentations will take place from 6am PT to 12am (midnight) PT.  The easiest way to determine what that means in your time zone is to ask Google, “What time is it right now in San Francisco?”  You can see a “schedule of events” on the website to help you decide when you’ll want to be sitting in front of your computer, front and center!

What time are the presentations?

All presentations are scheduled in the Pacific Time Zone – make sure you convert to your local time so you don’t miss anything!

What if I want to ask questions after the presentation is over?

Unfortunately, being able to ask questions requires that you attend that presentation live.

How do I get CEUs? What organizations are offering CEUs to this camp?

The conference has been approved for CEUs from the following organizations:

CCPDT: 30 CEUs

IAABC: 36 CEUs

KPA: 36 CEUs

NADOI: 30 CEUs

RACE: 35 CEUs

PPPGA: 24 points

For details on how to earn your CEUs please click here to visit our CEUs page

What is your refund policy?

We are not providing any full or partial refunds.

But about those refunds…

We’ve done everything possible to bring this conference to our community at rock bottom prices, yet with the highest level of educators and services in our field. Refunds require extra staff time, banking fees, and create instability in our budgeting. So if you buy a ticket, thank you! You’ll be helping others as well as yourself.

I am not an FDSA student. How do I make an FDSA account to register for camp?

When you register for the conference an account will automatically be created for you, if you don’t have one.  After you register you will receive an email giving you a log in and a password. If you do NOT get an email after you register, send a note to help@fenziacademy.com.

I’m an IAABC member. Will I still be getting a Fenzi account?

Yes, you will! That means you’ll have access to the recorded presentations from two accounts: your Fenzi account, and from within your IAABC user account. 

I am not an IAABC member. Am I eligible to join?

Yes! We welcome all professionals of every level in the animal behavior and training field, as well as veterinarians, shelter workers, working animal handlers and breeders, groomers, and everyone with a strong interest in behavior. You do not need to be certified to join. 

I am neither an IAABC nor an FDSA student. Can I register?

Absolutely! We’re all about education and we’re thrilled to have you.  Go ahead and register!

Are the presentations recorded?

Yes!  The presentations are recorded (without the Q&A) and will be placed in your library through April 1, 2021 (and possibly longer, if you are a IAABC member or ongoing FDSA Student).

Where are the presentations found after the event?

All students will have an FDSA course library created for them – you will find your library by 1) logging in to your account (purple button in the upper right-hand corner 2) select course library from the options.  Your library will remain active for one year. If you want your library to remain active after this time then you can do so by purchasing additional workshops or classes with FDSA and that will renew your library for another year from the date of purchase.

IAABC members will also have access to the presentation recordings in their IAABC user accounts. These will only be available to those who purchased a ticket to the Lemonade Conference, and will not be part of the IAABC general video education library.

How long will I have access to the recordings in the library?

A minimum of one year.

Can I purchase the recordings after the conference is over?

No. The conference must be purchased before registration ends on May 15th, 2020.  

Why not just make the conference recordings available afterward?

For presentations that are available for sale after the conference we would need to provide royalties to the presenters. Since that would mean splitting up each purchase by 45 instructors, that would overload our accounting processes at this time, and isn’t an option for us. We wish it was simpler! But we’re doing what we can!

So for now, you have until May 15th to purchase the recordings. Thank you!!

Who do I contact if I need help with something that is not found here?

At the bottom of this page is the option to send us a message. Please scroll down and submit the form and someone will get back to you as quickly as possible!

Alternatively, you can send an email directly to  lemonadeconferencehelp@gmail.com

Discounts & Scholarships

I had tickets to Fenzi Camp or IAABC 2020. Do I get a discount? How do I get the code?

Yes! You get a $30 discount off the price. The code will be e-mailed to all individuals who had been registered for either of those events.

If you have not received an email by Tuesday, April 7th, you can email lemonadeconferencehelp@gmail.com with proof of your original event registration and they can provide you with the discount code.

Times are tough and I am struggling to pay my bills right now. Do you have any scholarships available?

We know the world is a crazy place right now and we want to be part of the solution.  If you’re struggling, you can request a scholarship here. The deadline for scholarship applications is May 10th to allow for processing time.

Do you have group discounts?

No — we do not have this option at this time.

How do I apply my discount/scholarship?

While completing the signup form, please enter the code for your discount or scholarship in the “Coupon” field. It will be at the bottom, right before you select the payment method.

Important: you need to either hit “Return” or click outside the box for the code to register.

You should see a spinning icon next to the Subscribe button and the price of the registration reduced by the amount of your discount in the “Total charge” field above. If you do not see the price go down, check that you have entered the code correctly (copy and paste it from this email, and make sure there are no extra spaces before and after).

Proceed with payment once the discount has been applied. Do not proceed to the payment page if you do not see the discounted price in the “Total charge” field, you cannot apply the coupon after this step, and if you pay we will have to refund your money.

 If you have any problems with the coupon or registration, please contact us at lemonadeconferencescholarships@gmail.com.

I am an IAABC member. Do I get a discount? How do I get it?

Absolutely!  IAABC members will receive a $30 discount.  If you did not receive the discount code in our most recent newsletter, then send an email to info@iaabc.org

Do you have shelter/rescue discounts?

If you work for or are affiliated with a shelter or rescue and are experiencing financial hardship, you may apply for a scholarship — however we do not offer a shelter/rescue specific discount otherwise.

I saw the conference sold out — can I still use my discount code to purchase the conference recording?

YES! And we’re doing one better – because we’ve “sold out” we’re not going to raise the price. That means we’re going to leave the conference at the early bird rate of $179 up until it closes on May 15th. So even though you didn’t purchase before the early bird deadline, you’ll still get the early bird price!

I’d like to donate to your scholarship fund. Is that a possibility?

We LOVE that attitude! You can send your donation in via the IAABC website by clicking here. Thank you very much!

Tech Problems

I’m not sure my internet is sufficient. Is there a way to test this in advance?

There is not a way to test it in advance, however live streaming events take a good deal of bandwidth.  If you wish to watch the presentations live then you will need high-speed internet.  If you still wish to participate but your internet is not sufficient for live streaming but is sufficient for video services such as Youtube or Vimeo, you’ll be able to watch the recordings from your library after the fact or from the Youtube links which will be provided during the presentations in the webinar classroom (which presumes sufficient bandwidth to get into the classroom.)

It is also the case that due to heavy use of the internet during the COVID-19 virus crisis, the quality of your service has likely been impacted and may be of a poorer quality than you have received in the past. If your internet is not good enough to watch some or all of the presentations in real time, please remember that you’ll have access to all of the recordings once they are moved to the library.

What if my internet goes out or is poor quality?

During the presentations, we will provide direct Youtube links for individuals that are able to watch Youtube but do not have sufficient internet for a live webinar.  It’s important to recognize that we cannot control the quality of your internet at any given time, and it could come to pass that you are unable to watch all or some of the events live.  

It is also the case that due to heavy use of the internet during the COVID-19 virus crisis, the quality of your service has likely been impacted and may be of a poorer quality than you have received in the past. If your internet is not good enough to watch some or all of the presentations in real time, please remember that you’ll have access to all of the recordings once they are moved to the library.

Are there any concerns about connectivity /internet reliability?

The current global situation is putting a huge demand on internet connectivity. Any of the following circumstances might take place at any time during the Lemonade Conference:

A presenter is unable to get on and connect.

An attendee can’t get on and connect.

A presentation is interrupted or is unable to be completed.

A Q&A session is interrupted or is unable to be completed.

The entire webinar network goes down.

While we are taking all precautions to avoid internet challenges, we cannot control every possibility that could interrupt your experience. In all cases the presentations will be available in recorded form in your Fenzi or IAABC accounts after the conference so you will still be able to watch at a later time.  While we deeply regret possible challenges, no refunds will be issued should they occur.

I’m having trouble accessing or hearing the presentations. What should I do?!

Close your browser and try again. Whenever possible watch on a laptop connected to the internet rather than a cell phone.  

If you hear an echo, ensure that you have not accidentally opened the browser in multiple windows.  

Still no go?  Try a different browser (after closing the first one!) Wear headphones!  This can help quite a bit if your connection is weak or hard to hear. 

If you can join the chat room, but can not see or hear the presentation, try clicking on the link in the chat box to watch the presentation on youtube and then rejoin the webinar room for Q&A. YouTube also has a captioning option, if you are having trouble hearing. Here’s a link to directions on turning that feature on.

Plug directly into your modem if at all possible. Wifi strength can’t match direct mode-to-computer strength.

I was unable to participate because I couldn’t get the webinar software to work! Can I get a refund?

No, we are not providing refunds.  Keep in mind that you will be able to watch presentations from your library after the conference is over.

What if there are technical glitches on your side?

The FDSA team has been using this webinar software for two years with relatively few issues, however, it could happen that some other unforeseen issue could cause a presenter to lose live access. While that would not affect the presentation (since the presentations have been pre-recorded and uploaded to the webinar software to ensure that the presentations will proceed even if the presenter runs into internet trouble on their side), it could affect the presenter’s ability to answer student questions. We ask you to accept that on occasion, an event beyond our control is a possibility and that no compensation will be offered.

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